Legal
Rate card
Version 2026.C6.1, in effect from 18 September 2026
These are the rates used to work out a cancellation charge under our Cancellation & Refunds Policy. If you cancel after the free window and your operator has set off, you pay for three things and nothing else: the fuel your operator used getting to you, the wear on their vehicle over that distance, and their time. The rates for all three are below, so you can check any charge yourself.
Your operator's time
£75.00 an hour, charged as 125p a minute.
It is one rate for your operator and their vehicle together, not a rate for each. It runs from the moment your operator sets off to the moment they are told you have cancelled. Time before they set off is not charged.
It is capped at two hours, so the time part of a charge is never more than £150.00, however long the journey took.
Wear and fuel, by class of vehicle
Wear is what it costs to run a vehicle apart from its fuel: tyres, servicing, maintenance, and the value a vehicle loses as its mileage goes up. Wear and fuel are both charged on the distance your operator actually travelled getting to you, measured from their satellite position. The rate depends on the class of vehicle your operator is driving.
| Your operator's vehicle | Wear, per mile | Fuel use, litres per 100 km |
|---|---|---|
| Truck / HGV | 45p | 16 |
| Van | 32p | 13 |
| SUV / 4x4 | 28p | 10 |
| Car | 25p | 9 |
| Supercar | 40p | 12 |
| Motorbike | 15p | 6 |
| Electric | 30p | No fuel10p a mile for electricity |
- An electric vehicle is charged 10p a mile for electricity instead of fuel, whatever its class. Its wear is charged at the rate for its class.
- If your operator's vehicle is not one of these classes, or we cannot tell its class, the Van rates apply.
- Miles are converted to kilometres at 1.60934 km to the mile.
How the fuel price is set
The fuel charge is the litres your operator's vehicle uses over the distance, from the table above, multiplied by the pump price per litre for the fuel it uses.
Where the price comes from. Fuel retailers publish their pump prices as open data so that drivers can compare them. We collect those prices every 30 minutes. Not every retailer's prices can be collected, so the forecourts counted are the ones whose prices we could read.
Which price. We take the middle price (the median) of the forecourts within 10 miles of the area your operator set off from, for the standard grade of their fuel: E10 for petrol, B7 for diesel. A forecourt that sells only the premium grade (E5 petrol or super diesel) counts at its premium price.
How fresh. A local price is used for up to 45 minutes after it is worked out, and after that it is worked out again from the latest prices. A forecourt's price is not used if it has not been confirmed in the last 24 hours, and a retailer's list is not used at all if it is more than 7 days old.
If there is no local price.
- If no forecourt within 10 miles has a price we can use, we use the last local price we worked out for that area.
- If there is none, or we do not know where your operator set off from, we use a national average: 145.0p a litre for petrol and 152.0p a litre for diesel.
If we cannot tell which fuel your operator's vehicle uses, it is priced as diesel. Whichever price is used, it is recorded with your cancellation, together with where it came from and when it was worked out.
A worked example
This is an illustration of the arithmetic, not a quote. Your operator drives a van that runs on diesel. When you cancel they have travelled 5 miles towards you, 12 minutes after setting off, and the local diesel price is 152.0p a litre.
| Part | How it is worked out | Amount |
|---|---|---|
| Fuel | 5 miles is 8.05 km. At 13 litres per 100 km that is 1.046 litres, at 152.0p a litre. | £1.59 |
| Wear | 5 miles at 32p a mile. | £1.60 |
| Time | 12 minutes at 125p a minute. | £15.00 |
| Total | The three parts added together. | £18.19 |
Each part is rounded to the nearest penny before the parts are added together.
The limits
These apply to every cancellation, whatever the rates above add up to.
- Nothing before your operator sets off. Your operator counts as having set off once their satellite position shows them at least 250 metres closer to you, or at least 400 metres from where they were when they accepted your job. Until then, cancelling costs nothing.
- Two minutes free. For two minutes after an operator accepts your job, cancelling costs nothing, whatever they have done.
- Never more than the figure you are shown. You see the exact figure, itemised, before you confirm a cancellation. If our calculation later comes out higher, you pay the figure you saw.
- Never more than the price agreed for the job. Whatever the three parts add up to, the charge is capped at the price you agreed.
- Time is capped at two hours. That is £150.00 at most, however long the journey took.
- Nothing else is added. There is no minimum charge. Work your operator turned down, our administration costs, and a tow that never happened are not charged.
- All of it goes to your operator. Recovru keeps none of a cancellation charge.
- If your operator cancels, you pay nothing. At any stage, for any reason.
The policy this card belongs to
This card forms part of our Cancellation & Refunds Policy, and the policy is what applies. It also explains how to challenge a charge you think is wrong.
Recovru is a trading name of Dapper Trading LTD. Registered in England and Wales, Company No. 08800299. VAT No. 190396586. Registered office: Oak House, Reeds Crescent, Watford WD24 4QP, UK. Questions? Email recovru@webmastersldn.com.