Legal
Operator Terms
Last updated 10 August 2026
These terms are between you, an independent recovery business, and Dapper Trading LTD (company number 08800299) of Oak House, Reeds Crescent, Watford WD24 4QP, trading as Recovru. This is version 2026-08-10, effective 10 August 2026, and it replaces all previous versions. They are written in plain English on purpose. If anything here is unclear, ask us before you agree to it: operators@recovru.com. What changed in this version: we are now called Recovru instead of Recovr, and our website and email addresses have moved to recovru.com. Nothing about your commercial terms changed with the name: your share of the job price is still 80% and our fee is still 20%, and the company you contract with is the same company, Dapper Trading LTD. Section 1 sets out the notice you get before a change to your share takes effect, and a job you have already accepted always pays the share you were shown when you accepted it.
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1. What these terms are, and how they change
These terms, the Operator Privacy Notice and the Cancellation & Refunds Policy together form our agreement. They are always available in the app and on our website. We will give you at least 15 days' written notice before any change takes effect, and longer where you need it to make technical or commercial adjustments. Notice goes to you in the app and by email. If you do not accept a change, you may end this agreement before it takes effect, at no cost, and we will pay you everything you have earned. We may change terms with less notice only where the law requires it or to address an immediate security or legal risk. If we do, we will tell you why.
2. Your status
You are an independent business. You are not our employee and you are not our worker. You are responsible for your own tax, National Insurance, VAT, licences and insurance, and you carry your own commercial risk. WHAT THAT MEANS IN PRACTICE, AND WHAT WE WILL NOT DO: we do not require you to work set hours, we do not require you to accept any job, we do not stop you working for anyone else including our competitors, we do not require you to wear our branding, and we do not discipline you for turning work down.
3. You appoint us to take bookings for you
You appoint us as your commercial agent for one specific and limited purpose: to offer your services to customers through the app, to conclude a booking with a customer in your name at the price shown, and to collect the money for that booking on your behalf. This appointment is not exclusive and you may take work from anywhere else at any time. WHAT THIS MEANS, IN PLAIN TERMS. When you accept a job, the contract for the recovery is between you and the customer. It is not between the customer and us. You supply the service, you are responsible to the customer for the work, and it is your business name and address that appear on the confirmation the customer receives. We are the party that arranges and collects, not the party that recovers. Money we collect for a job belongs to you from the moment the customer pays it, less our commission. We hold it for you and pay it to you under clause 9. Our authority is limited to what this clause describes: we cannot settle a claim, agree a discount, vary a price or make any other commitment on your behalf without asking you first, and we are not your agent for any other purpose. WHY THIS CLAUSE EXISTS, AND WHY IT DOES NOT MAKE YOU OUR EMPLOYEE: being appointed as your agent to conclude a booking is the opposite of employing you. It says you are the supplier and we act for you, not that we sell recovery and you carry it out for us. Nothing in this clause obliges you to be available, to accept a job, or to work only for us, and nothing in it gives us the right to tell you how to do the work.
4. Working for others
You may work for anyone you like, including other recovery platforms and your own direct customers, at the same time as working through Recovru. There is no exclusivity and there never will be. The only thing we ask is that you do not accept a Recovru job you cannot attend.
5. Sending someone else
You may send another person to a job you have accepted, provided they are a verified Recovru operator, are insured for the work, and you tell us before they set off so the customer knows who is coming. You remain responsible for the job and are paid for it.
6. Membership
FEE: £24.99 per month, including VAT. WHAT IT IS FOR: access to accept dispatched jobs. Without an active membership you can hold an account but cannot accept work. WHEN IT IS CHARGED: monthly in advance, on the date you first subscribe, to the card you have on file. CANCELLING: any time, in the app. You keep access until the end of the period you have paid for. We do not charge an exit fee. REFUNDS: if we suspend or end your access for a reason that is not your fault, we refund the unused part of the month. IF A PAYMENT FAILS: we will tell you and try again. Your ability to accept jobs pauses until it succeeds. Nothing else changes and your account is not closed. FREE TRIAL: if we tell you in writing that you are a founding operator, your first three months are free. We will tell you the exact date the free period ends before you sign up, and remind you at least 14 days before the first payment is taken. You can cancel at any point during the free period and pay nothing. CHANGING THE FEE: we will give you at least 30 days' written notice of any change to the fee. If you do not want to pay the new amount, cancel before it takes effect and you will not be charged it.
7. How jobs reach you
We are required to explain how we decide which operators are offered which jobs, and we would tell you anyway. When a customer books, we search outwards in five stages: about five, ten, fifteen, twenty and twenty-five miles. Each stage also carries a maximum driving time, so distance alone does not decide it. If nobody accepts, we widen to the next stage after about thirty seconds. Within a stage, the job goes to every operator who qualifies, not only the nearest, and whoever accepts first gets it. WHAT DECIDES WHETHER YOU QUALIFY: whether you are online at that moment; your distance from the customer and the driving time involved; whether your vehicle suits the job; whether your verification and insurance are current and your membership is active; and whether you are already on a job. YOUR RATING DOES NOT AFFECT WHETHER YOU ARE OFFERED WORK: ratings are shown to customers so they know who is coming. They are not used to rank you in dispatch, to hide you, or to reduce the jobs you are offered. Declining a job carries no penalty of any kind.
8. What you agree to do
YOU WILL HOLD THE RIGHT INSURANCE: motor trade or road risks cover including on-hook or in-transit cover for a customer's vehicle, and public liability. Give us the documents, and tell us within 5 working days if cover lapses, is cancelled or changes. YOU WILL HOLD THE RIGHT LICENCES: a valid driving licence for the vehicle and any operator licensing the law requires for the work you do. YOU WILL ATTEND WHEN YOU ACCEPT: if you accept and then cannot go, cancel in the app immediately so we can re-dispatch. The customer is never charged for your cancellation. YOU WILL CHARGE ONLY THE AGREED PRICE: the price is fixed by us and shown to you before you accept. Do not ask a customer for more, in cash or otherwise, at any point. YOU WILL USE THE CODES: enter the arrival code and take the completion code. They protect you as much as the customer: they are how you prove you attended and finished. YOU WILL TAKE THE PHOTOGRAPHS: before and after photographs of the vehicle on every job. These are your protection if a customer later alleges damage. YOU WILL MAKE REASONABLE ADJUSTMENTS: accept assistance dogs in your vehicle at no charge, act on the access notes we pass you, communicate in the way the customer needs, and never refuse or abandon a job because a customer is disabled. YOU WILL BEHAVE PROPERLY: no aggression, discrimination, harassment or intoxication. Treat customers as you would want your own family treated at the roadside.
9. Money
YOUR SHARE: 80% of the job price. Our 20% covers dispatch, payment processing and running the platform. SHOWN BEFORE YOU ACCEPT: every job shows what you will be paid before you accept it. It never changes afterwards. WHEN YOU ARE PAID: your share is released to your Stripe account as soon as the customer confirms the job is complete. Stripe then pays it into your bank on the schedule shown in your own Stripe dashboard, which you control and we do not. We do not hold your money back beyond that release. CANCELLATION FEES: if a customer cancels after you set off, 60% of the fee charged to them is yours. The other 40% covers our costs of the abandoned job. IF A CUSTOMER DISPUTES: we hold the payment while we look into it, tell you what has been alleged, and give you the chance to respond before we decide. LATE PAYMENT: if we pay you late through our own fault, statutory interest applies. DEDUCTIONS: we only deduct our 20%, your membership fee, and any amount you have agreed or that a decision under clause 16 requires. We will always tell you before deducting anything else.
10. The customer's vehicle while it is with you
From the moment you load a customer's vehicle until you release it, it is in your care and you are responsible for it, including its contents. Your insurance must cover this. The before-and-after photographs are how both of us establish what condition it was in. If a vehicle is damaged while with you, tell us and the customer immediately. We will help resolve it, but the claim is against your insurance, not ours.
11. What we are responsible for
We will operate the platform with reasonable skill and care, pay you what you are owed when we say we will, tell you the truth about a job before you accept it, and deal with you fairly. We are not responsible for the recovery work itself, for a customer who is not there when you arrive, or for the conduct of a customer. Except where the law does not allow us to limit it, our total liability to you in any 12-month period is limited to the greater of the total commission we took from you in that period, or £5,000. Nothing limits liability for death or personal injury caused by negligence, or for fraud.
12. What you are responsible to us for
You will cover our losses where they arise from your breach of these terms, your negligence, damage you cause to a customer's vehicle, or your failure to hold the insurance or licences required. We will tell you promptly about any claim, will not settle it without asking you first, and will let you take over defending it if you want to.
13. Your information
How we handle information about you, including where you are while you are online, is set out in the Operator Privacy Notice. Read it: it is specific about location tracking, because that is the thing operators most often ask about. You are responsible for information about customers that you learn on a job. Use it only to do the job. Do not keep it, do not contact customers afterwards for your own business, and tell us within 24 hours if you lose control of it, for example by losing a phone.
14. Ending this agreement
You may stop at any time, with no notice and no penalty. Cancel your membership in the app and go offline. We will pay you everything you have earned. We may end this agreement by giving you 30 days' written notice, with reasons. We may end it immediately only where you have seriously breached these terms, where your insurance or licences lapse, or where there is a genuine and immediate risk to a customer's safety.
15. If we restrict, suspend or remove you
WE WILL ALWAYS TELL YOU WHY, IN WRITING, AND YOU CAN ALWAYS CHALLENGE IT: before or at the moment we restrict or suspend your access, we will give you a written statement of the reasons. Before we remove you permanently, we will give you that statement at least 30 days beforehand, unless the law requires otherwise or there is an immediate safety or legal risk. The statement will set out the specific facts and circumstances, and the specific ground in these terms we are relying on. It will not be a generic reference to a rule. You may challenge it through the complaints process in clause 16. We will look at it again, and if we were wrong we will restore your access and say so. No decision to restrict, suspend or remove you is made automatically by software. A person decides, and a person reviews any challenge. If we suspend you and it turns out we were wrong, we refund the membership you paid for the suspended period and reinstate you without penalty.
16. Complaints, and what happens if we cannot agree
If you are unhappy with anything (a payment, a decision, a suspension, a customer, or how the platform works), email operators@recovru.com. This is our internal complaint-handling system and it is free. STAGE 1, WE ACKNOWLEDGE: we confirm we have it and tell you who is dealing with it. Within 2 working days. STAGE 2, WE INVESTIGATE: a person reviews it, including the job records, and may ask you for more. Promptly. STAGE 3, WE DECIDE: we give you our decision and the reasons for it, in writing. Within 15 working days, or we tell you why longer is needed. STAGE 4, YOU ESCALATE: if you disagree, ask for a review by someone not involved in the original decision. Within 20 working days of our decision. If we still cannot agree, we are willing to go to mediation in good faith. We identify the Centre for Effective Dispute Resolution (CEDR) and the Chartered Institute of Arbitrators as mediators we are prepared to use. This does not stop you going to court. We publish, once a year, the number of complaints we received, the main types, and how long we took to deal with them.
17. General
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If any part of these terms is found to be unenforceable, the rest continues to apply. You may not transfer this agreement. We may transfer it to a company that takes over our business, and we will tell you if we do. Nothing in these terms is intended to give anyone else a right to enforce them.
Recovru is a trading name of Dapper Trading LTD. Registered in England and Wales, Company No. 08800299. VAT No. 190396586. Registered office: Oak House, Reeds Crescent, Watford WD24 4QP, UK. Questions? Email recovru@webmastersldn.com.