About Recovru, the roadside help marketplace.
Recovru is a marketplace in the UK for roadside help and vehicle recovery. Independent operators, checked by our staff, send prices for the job; you choose one and pay when the job is done.
Recovru is a marketplace. It sends your request to independent operators nearby, arranges the job with the one you choose, and collects the payment as that operator's agent. The operator does the work, and your contract for it is with them.
Recovru is not an emergency service: if you are in danger, call 999. A Recovru plan is not insurance or breakdown cover, and nobody needs one to get help.
How it works.
You tell us where you are and what has happened
Operators nearby who are cleared for the work send one price each
You accept one, and the payment is held, not taken, while they come to you
When the job is done, your card is charged
Operators set their own price, choose which requests to quote, choose their hours and can work for anyone else. Declining a request never counts against them.
Our fee is currently 15% of the complete quoted total, including any supplier VAT, and the fee includes its own VAT. The quote screen shows the operator what they will receive before they send a price. Operators are paid through Stripe Connect. See Operators.
Before anyone is sent to you
How operators are checked.
Before an operator can quote, our staff check:
- IdentityTheir identity, with a live selfie matched to their document, checked by our staff before they can quote.
- Right to workTheir right to work in the UK, checked by our staff from their own documents before a first job.
- The businessTheir business, a company or a sole trader on record, checked by our staff before they can quote.
- VAT numberTheir VAT number, if they are VAT registered, which is checked automatically with HMRC through Stripe and must match the business name.
- ScreeningSanctions and politically exposed person screening, done before our staff clear an operator to quote.
- Insurance and licencesThe insurance, licences and documents each trade needs, read by our staff. A clearance holds only while they are in date.
Staff clear each service an operator offers separately, and a clearance holds only while the documents it rests on are in date. What each trade must hold is in the Operator Terms.
Card payments are processed by Stripe, and operators are paid through Stripe Connect.
Our terms, privacy notice and every other document are on Legal.
Customer support, about a job, a payment or an account: support@recovru.com.
Our policies, or to delete your data: privacy@recovru.com.
hello@recovru.com. Or use the Contact page.
Related pages.
- How It WorksHow Recovru works: ask for help, compare the prices independent operators send and accept one. Your payment is held until the job is done.Details
- OperatorsRun a recovery, tyre, glazing, locksmith or mobile mechanic business? Get requests near you, set your own price and get paid to your bank. Free to apply.Details
- ContactContact Recovru about a job or a complaint, a commercial plan for your organisation, or joining as an operator. Stranded right now? Book help in the app.Details
- LegalRecovru legal documents: Terms of Use, Privacy, Cancellation and Refunds, Cookies, Accessibility, Operator Terms, Operator Privacy and Cancellation Rates.Details
This page was last updated on .
Get help now.
Tell us where you are and what has happened, and operators nearby send you their prices. You do not need a plan to get help.