It will not start, or it will not move.

Breakdown help versus vehicle recovery: what is the difference?

The two terms sound alike, but they describe two different outcomes, and knowing which one you need helps set your expectations.

Breakdown help, sometimes called roadside assistance, is about getting your vehicle going again where it sits. An operator comes to you, diagnoses the fault, and tries to fix it at the roadside so you can carry on your journey. A flat battery jump-started, a punctured tyre swapped for the spare, a fuel top-up after running dry: these are roadside fixes, and in many cases they are all you need.

Vehicle recovery is what happens when a roadside fix is not safe or not possible. If the fault cannot be sorted where you are, the operator loads your vehicle and transports it to a garage, your home, or another destination you choose. A snapped clutch, a seized engine, or serious accident damage will usually mean recovery rather than a roadside repair.

With Recovru you do not have to diagnose this yourself before you ask for help. You describe the problem, the operator assesses it on arrival, and if the vehicle cannot be fixed at the roadside it can be recovered instead. For a fuller explanation of transport, loading and destinations, see our guide to vehicle recovery.

The roadside faults Recovru covers

Most breakdowns fall into a familiar set of faults. A Recovru operator arrives equipped to diagnose the problem and, wherever it is safe and practical, resolve it on the spot. If the vehicle already cannot be driven, book a recovery rather than breakdown help: they are separate jobs, they go to differently equipped operators, and they are priced differently.

The common faults an operator can help with include:

• Won't start: no crank, no response, or a click when you turn the key
• Flat battery: a dead or drained battery that needs a jump-start or replacement
• Flat tyre or blowout: a puncture or burst tyre that needs changing or a temporary repair
• Out of fuel: running dry and needing enough to reach a station
• Wrong fuel: petrol in a diesel or diesel in a petrol, which needs draining before you drive on
• Locked out: keys locked inside, lost or damaged
• Overheating: a rising temperature gauge, steam, or coolant loss
• Warning light: a dashboard light you are unsure about and do not want to risk driving on
• Engine fault: misfiring, stalling, loss of drive, or a strange noise from the engine
• Electrical fault: lights, ignition or electronics behaving unexpectedly
• Clutch or gearbox: difficulty selecting gears, a slipping clutch, or a loss of transmission
• Lost power: the vehicle cutting out or refusing to build speed

How a Recovru breakdown request works

Recovru is built to remove the two worst parts of a breakdown: not knowing who is coming, and not knowing what it will cost. Everything happens in the app, in the open, from the moment you ask for help.

You open the app and describe what has happened. Recovru matches your request in real time to a nearby vetted operator who can deal with your fault, rather than putting you in a queue. Once an operator accepts, you follow them on a live map with an estimated time of arrival that updates as they travel, so you are never left guessing.

You can message the operator directly in the app, which is useful for sharing exactly where you are, whether you are on a verge or a hard shoulder, and any detail that helps them arrive prepared. When they reach you, the app gives you a 4-digit arrival PIN. You share it only when the operator is actually with you, and confirming that PIN is what starts the job. There is no charge until you have accepted the PIN, so you are never billed for a match that did not turn up. Every operator you are matched with has already passed identity, business and anti-money-laundering checks, and had their insurance verified, before being allowed online.

What shapes a fair price

Recovru does not use one blunt call-out fee. Instead, the price you see reflects the job in front of you, and it is always shown to you before you commit. We do not publish set figures here because every breakdown is different, but the principles behind a fair quote are simple and consistent.

A few things shape what you are quoted:

• The situation: a jump-start is a different job from draining wrong fuel or recovering a vehicle that will not move
• Distance: how far the operator travels to reach you, and how far your vehicle needs to go if it is recovered
• Time of day: help at 3am carries a different cost from help at midday
• Vehicle type: a small hatchback, a large SUV, a van or a low-slung car can call for different equipment
• Priority: whether you need someone as fast as possible or can wait a little longer

Every price includes VAT, confirmed before any extra work

The price Recovru shows you already includes VAT, so there is no separate tax added at the end and no surprise on the final bill. What you agree to is what you pay for the work you agreed to.

If the operator arrives and finds the job needs something beyond what you first requested, for example a part is needed that was not in the original job, that extra work is confirmed with you before it goes ahead. Nothing beyond the job you accepted is carried out, or charged for, without your say-so. Payment is handled securely and, for the operator, released through Stripe Connect once you give the completion code.

Staying safe while you wait

Before help arrives, your own safety comes first. If you can, get your vehicle off the live carriageway and somewhere as safe as possible. On a motorway or fast road, the advice is to leave the vehicle where it is safe to do so, get everyone out through the left-hand doors, and wait behind a barrier away from traffic rather than in the vehicle.

Put your hazard lights on, and use a warning triangle only if it is safe to do so and never on a motorway. Keep passengers and any animals well away from moving traffic. While you wait, the Recovru app keeps you updated on your operator's progress, so you know exactly how long you have and are not left wondering. For a full walkthrough of what to do if you break down on a motorway, see our dedicated guide.